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Frequently Asked
What are the shipping fees and delivery timeline?
Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
Deliveries outside of the US, Canada, Australia, United Kingdom and Germany may be subject to additional custom duties and service fees. Please note that Augenbling does not have any control over them and cannot advise as to what the cost will be. For more information, please contact your local customs office. Augenbling is not able to reimburse you for duties and taxes paid upon delivery.
Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout.
United States and Canada
TYPE OF SHIPPING | THRESHOLD | PRICE | SHIPPING TIMELINE |
|---|---|---|---|
Expedited* (Standard) | Order $199 and above | Free | 5-10 business days* |
Expedited* (Standard) | Order below $19 | $16 | 5-10 business days* |
Express | – | $30 | 3-7 business days* |
Australia
TYPE OF SHIPPING | THRESHOLD | PRICE | SHIPPING TIMELINE |
|---|---|---|---|
Expedited* (Standard) | Order $199 and above | Free | 7-9 business days* |
Expedited* (Standard) | Order below $199 | $16 | 7-9 business days* |
Express | – | $30 | 5-6 business days* |
United Kingdom
TYPE OF SHIPPING | THRESHOLD | PRICE | SHIPPING TIMELINE |
|---|---|---|---|
Expedited* (Standard) | Order £199 and above | Free | 5-10 business days* |
Expedited* (Standard) | Order below £199 | £10 | 5-10 business days* |
Other International
TYPE OF SHIPPING | THRESHOLD | PRICE | SHIPPING TIMELINE |
|---|---|---|---|
Expedited* (Standard) | Order U$199 and above | Free | 5 – 10 business days* |
Expedited* (Standard) | Order below U$199 | U$20 | 5 – 10 business days* |
How can I track my order?
Have an account?
Login and head over to your Augenbling account and select “My Orders” to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don’t have an account?
You can still create an account now using the same email address used to place the order and it will then appear under “My Orders”.
STATUS | WHAT DOES THIS MEAN? |
|---|---|
Processing | Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days! |
Shipped | Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier’s system to reflect any activity or movement. |
Partial | Looks like your order included a piece that is made-to-order or shipping later! To ensure you can get started on enjoying your Mejuri piece as early as possible, we’ve shipped the available pieces first (applies for US/Canada only) |
Can I cancel or update my order? or change my shipping address?
Our team works hard to get your order dispatched as quickly as possible, and so we’re unable to guarantee any cancellation requests or changes to your order. Please reach out to our Customer Experience Team and we will do our best to support you.
For converted to ear clips earrings, once the order is placed, we are not able to cancel or update the order.
What is the return policy?
Please refer to the return guidelines below to determine if your purchase is eligible for a return. We offer 30-day free returns for all customers in the USA, Canada, UK, Australia, and Europe. Shipping costs are non-refundable. Note that returns shipped from the EU incur a $20 return shipping fee, and other countries incur a $30 return shipping fee. These fees will be deducted from your refund amount. The return period starts from the date of shipment.
To qualify for a return:
- Items must be in original condition, with no signs of wear or damage.
- Items returned by mail must include all original packaging and gifts (tags, boxes, extenders, pouches, and gifts).
All below items are non-returnable:
- Earrings converted to clip-ons.
If you have further questions, please email us at contact@augenblingjewls.com
How do I return my online purchase?
Returning your own purchase
If you have an account
Log into your Augenbling account and select “My Orders”
Find your order and click “Return Items”
Follow the instructions to download the return shipping label and drop off/schedule a pickup!
If you do not have an account
No worries, you can create one now and follow the above steps OR
- Send an e-mail to consumer_service@augenbingjewles.com
How much is the return shipping fee?
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Germany, Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
Australia, Canada, UK, Germany and US | Free |
Europe | $20 |
Other International Countries | $30 |
What is the exchange policy?
We offer 30-day exchanges for all customers. Please send your exchange request to consumer_service@augenblingjewels.com
To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
When will I receive my refund?
Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email! For more details, please check our Payments FAQs !
What payment methods do you accept?
You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.
Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
1. Credit and Debit Visa Card
We currently accept the following credit cards: Visa, Mastercard, and American Express. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.
Augenbling reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.
2. Paypal
Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the Augenbling site.
How are refunds processed?
For questions on returns and exchanges, please check here.
Please note Augenbling cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.
1. Credit Card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
2. Debit Visa Card
Online purchases made with Debit Visa Card will be processed as a credit card, and will take around 5-10 business days for the refund amount to appear on your end.
3. Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!
Will I be charged duties, taxes and any other fees?
Duties and Taxes
1. United States and Canada Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.
2. Australia, United Kingdom and Germany Import taxes and duties are included in the product price and there are no additional charges upon delivery.
3. Other international shipments There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Augenbling does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Foreign Transaction Fees
Augenbling does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Augenbling. As we’re based out of Canada, banks in other countries may consider us a ‘foreign company’ and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.
Should you have confirmed that the charge was made on Augenbling’s end, please reach out to our customer happiness team at contact@augenblingjewls.com with the details on the charges!
How do discount codes work?
Simply enter the discount code by using the Add coupon code field found in cart!
Discount codes at Augenbling can be stacked, allowing you to combine multiple coupons for greater savings. Simply enter each coupon code during checkout to enjoy the combined discount on your purchase.
Need More Help?
Please provide your contact details and inquiries. We are available to assist you during business hours.